Order & Pricing
1. What is your MOQ (Minimum Order Quantity)?
Our MOQ depends on the product type. For standard LED lighting products, the MOQ is usually 50–100 pieces. Customized products may require a different MOQ. For custom-designed, non-standard lighting fixtures, the MOQ (Minimum Order Quantity) will be lower. Please contact us for details.
2. Can I get samples before placing a bulk order?
Yes, samples are available for testing and evaluation before bulk orders. Sample costs can usually be deducted from the bulk order.
3. How can I get a quotation?
Please send us your product requirements, quantity, and target market via our quotation form or email. Our sales team will respond within 24 hours.
4. What factors affect the product price?
Pricing is affected by product specifications, order quantity, customization requirements, certifications, and packaging options.
5. Do you offer better pricing for long-term cooperation?
Yes, we offer competitive pricing and flexible terms for long-term and repeat customers.
Production & Lead Time
1. What is your standard lead time?
Standard bulk orders usually take 15–25 days, depending on order quantity.
2. What is the lead time for customized products?
Customized orders usually take 25–35 days, depending on design complexity and specifications.
3. How long does it take to make samples?
Sample production usually takes 5–7 working days.
4. Will lead time be affected during peak seasons?
During peak seasons, lead times may be slightly longer. We recommend confirming production schedules in advance..
5. Do you support urgent orders?
Yes, urgent orders can be arranged depending on production capacity. Please contact us to confirm availability.
Customization & OEM / ODM
1. Do you provide OEM and ODM services?
Yes, we provide both OEM and ODM services for commercial LED lighting projects.
2. What parts of the product can be customized?
Customization includes logo, packaging, power, color temperature, beam angle, driver brand, and specifications.
3. Can you customize products based on project requirements?
Yes, we can provide customized lighting solutions based on your project drawings and requirements.
4. Do you support private labeling?
Yes, private labeling on products and packaging is available.
5. What is the customization process?
Requirement confirmation → Sample approval → Mass production → Quality inspection → Shipment.
More detail you can view Customization & OEM Service
Certifications & Compliance
1. What certifications do your products have?
Our products can be certified with CE, RoHS, ETL / UL, FCC, and ISO9001.
2. Can you provide certifications for different markets?
Yes, we can provide certifications according to your target market requirements.
3. Can you apply for new certifications if needed?
Yes, we can support additional certification applications if required.
4. Does certification affect lead time?
New certification applications may require additional time, which can affect overall lead time..
5. Are certification costs included in the product price?
Certification costs are usually calculated separately, depending on requirements.
Quality & Warranty
1. How do you ensure product quality?
We follow strict quality control procedures, including material inspection, production testing, aging tests, and final inspection.
2. Do you test products before shipment?
Yes, all products are tested before shipment to ensure performance and reliability.
3. What is your warranty period?
We usually offer a 3–5 year warranty, depending on the product type.
4. How do you handle quality issues?
We provide technical support and replacement solutions according to warranty terms.
5. Do you provide after-sales support?
Yes, we provide professional after-sales and technical support.
Shipping & Export
1. Which countries do you export to?
We export to North America, Europe, the Middle East, Southeast Asia, and other regions.
2. What shipping methods do you support?
We support sea freight, air freight, and express delivery.
3. Do you help with export documents?
Yes, we provide complete export documents such as invoices, packing lists, and certificates.
4. Can you work with our forwarder?
Yes, we can work with your nominated freight forwarder.
5. How are the products packaged?
Products are packed with export-standard packaging to ensure safety during transportation.